Managers tend to go straight to the solution once they think they understand the problem. RESIST THIS URGE! “Solutions” often fail because they do not take into account the beliefs, values, and personal criteria of the individuals involved. Time must be taken to search for and understand beliefs and personal criteria of those involved. A solution which has personal beliefs and values as part of its foundation will inspire real motivation which, in turn, will lead to ownership of the solution and follow-thru of the decisions made.