Quotes by Jan Carlzon

I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important.

I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important.

I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important.

Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed.

Everyone needs to know and feel he is needed…everyone wants to be treated as an individual.

An individual without information can’t take responsibility. An individual with information can’t help but take responsibility.