How to create a company that lets people survive in the often harried, sometimes heroic realm of work: 1. Never tolerate bullying behavior. 2. Don’t just give people a chance to speak – let them know they are being heard. 3. Nix the “Don’t bring me problems, bring me solutions” mentality. You may find that nobody wants to tell you the “bad news.” 4. Hire people who are like your customers, rather than just like you. 5. Everyone speaks three languages – that of speech, that of silence, and that of the body. 6. Teach people about the business, so that they can fall in love with it.