Sometimes when I’m travelling on business people sitting next to me on the plane will ask me: “What kind of work do you do?” and I reply: “I’m in the gap reduction business!” That usually leads to “What’s that?” and I explain that the leadership and teamwork training that I do is really all about reducing the gaps between the head, the heart and the gut. We may be able to logically understand what the best thing to do is in our heads but sometimes our hearts lack the motivation to follow through. Or we don’t take into account the intuitive feelings that come from deep down in our gut. When head, heart and gut are all in sync, whether it’s an individual or an organization, powerful things can happen.